Workplace Knowledge Consultant 1 Herman Miller, Inc ...

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General Purpose:
Under general direction, delivers knowledge-based expertise and consulting that add value to the customer, deepen relationships, contribute to sales of both products and services, and differentiate Herman Miller as a knowledge leader and solution provider.

Essential Functions:

• Provides services: Learns, maintains, and delivers service offerings. Leverages intellectual capital to position Herman Miller as the thought leader regarding the workplace.
• Markets capabilities to external and internal audiences. Actively promotes the HMI brand and workplace knowledge and consulting to customers, outside organizations and the community. Serves as internal resource to marketing, sales, facilities and other areas of the company.
• Engages with customers to identify needs. Cultivates strong relationships, identifies or develops new customer solutions and delivers customized versions to meet specific engagement requirements.
• May manage consulting portion of all engagements: accountable for building and a sound business proposal, including income and costs estimates, writing contracts and achieving margins.
• Manages vendor relationships and performance. Identifies, develops relationships, obtains vended services and ensures timely completion and quality.
• Shares knowledge: Responsible for knowledge transfer to internal and external audiences via case studies, white papers, published articles and presentations, and may serve as keynote speaker in area(s) of expertise. May write comprehensive customer reports.
• Achieves and maintains technical proficiency. Contributes to projects, initiatives and service line development. Consistently and regularly applies new knowledge in customer engagements. Monitors market trends / conditions and ensures Herman Miller is the industry leader on relevant leading edge best practices.
• Serves as an internal knowledge / consulting resource.
• Performs additional duties as assigned.
• Combines expertise in organizational development, real estate/facilities, and design for the benefit of customers and Herman Miller.
• Provides full range of expertise and deep-dive consulting to customers ? in the areas of organizational development/human systems, employee engagement, real estate and facilities, design/work environment solutions, and analytical expertise based on quantitative studies of the work environment.
• Leads full range of performance environments services for customers to include visioning, space utilization services and analysis and pre/post-occupancy workplace evaluation, place mapping, financial modeling, survey data, report creation, synthesize complex data, develops comprehensive recommendations for customers, and change management.
• Connects and translates customer needs and consulting engagements to work environment solutions to include applications, floor plate solutions, conceptual designs. Connects customer needs, space utilization data and trends to real estate strategy, financial modeling, and decision making.
• Interprets customer workplace strategy into work environment and performance environments solutions.
• Aligns and leads dealer, sales, HMS and performance environment cross functional, cross disciplinary teams project-by-project.

Minimum Requirements:

• Bachelor degree or equivalent experience typically acquired through a minimum of 5 years working in a directly related area (e.g. management consulting, facilities, office furniture, design, communications, HR or corporate real estate). Master's degree or Ph.D. are excellent credentials, but not required.
• 2-7 years successful exempt-level experience in management consulting relationships.
• Outstanding interpersonal and relationship building skills-with both internal partners and external customers and vendors.
• High task / high relationship orientation necessary, including ability to manage client relationships to conduct strategic planning, link engagement goals to client's business objectives and create buy-in for deliverables. High level of responsiveness and flexibility required.
• Proven presentation / facilitation and negotiation skills at all levels within a client organization.
• Requires time management / prioritization skills and the ability to handle stress in a proactive manner.
• Organizational, planning and project management skills with demonstrated follow-through and results. Ability to ensure phenomenal quality in deliverables, e.g. meeting timetables, etc.
• Thorough knowledge of the HMI organization, products and services.
• Excellent written and verbal communication skills. Technical writing skills helpful.
• Demonstrated ability to effectively use office automation/communication software and tools currently being used in the HMI office environment.
• Ability to travel up to 50% of the time.
• Must be able to perform all essential functions of the position with or without accommodations.
• Bachelor degree in Organization Development, Interior/Architecture, or related field of study. Equivalent level of experience will be considered
• 5-10 years successful exempt-level experience in management consulting relationships.
• Thorough knowledge of culture and ability to apply knowledge of issues/application of work environment solutions.
• Thorough knowledge of organizational development, human systems, and employee engagement practices.

Herman Miller is committed to diversity and inclusion. We are an equal opportunity employer.

Source: http://www.selectleaders.com/candidate/viewjobdetails.do?jid=28121

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